Last Updated: April 1, 2025

1. Introduction

Anchor Energy LNG (Pty) Ltd (“Anchor Energy,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.anchorenergy.co.za or engage with our services.

This Privacy Policy has been developed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and other applicable international privacy regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identification information: Name, ID number, passport number
• Contact information: Email address, telephone number, physical address, postal address
• Professional information: Job title, employer, professional qualifications
• Financial information: Payment details, bank account information (where applicable)
• Online identifiers: IP address, browser type, device information, cookies
• Usage data: Information about how you use our website and services

2.2 Special Personal Information

In limited circumstances and only where necessary, we may collect special personal information as defined by POPIA, such as:

• Health information (e.g., for site safety requirements)
• Criminal history (for security clearance where required by law)

We will only process such information with your explicit consent or where permitted by law.

3. How We Collect Information

We collect personal information through:

• Direct interactions when you contact us
• Forms completed on our website
• Subscription to newsletters or publications
• Requests for services or information
• Use of our website through cookies and similar technologies
• Third parties who are authorized to share your information with us

4. Purpose of Processing

We process your personal information for the following purposes:

• To provide and manage our energy services
• To communicate with you regarding our services
• To comply with legal and regulatory obligations
• To improve our website and services
• To process payments and maintain accounts
• To conduct market research and analysis
• To ensure security of our operations
• To respond to your inquiries or requests
• To send promotional materials with your consent

5. Legal Basis for Processing

We process your personal information based on:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Protection of your or others’ vital interests
• Our legitimate interests, provided these don’t override your rights
• Public interest or official authority

6. Storage and Security of Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, damage, or destruction. These measures include:

• Encryption of data
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection
• Physical security measures for our premises

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Disclosure of Information

We may share your personal information with:

• Service providers who assist us in delivering our services
• Professional advisors (e.g., lawyers, accountants, auditors)
• Regulatory authorities or government bodies as required by law
• Business partners with your consent
• Potential buyers in the event of a corporate sale or restructuring

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

8. Cross-Border Transfers

When we transfer personal information outside South Africa, we ensure that:

• The recipient country provides an adequate level of protection for personal information
• Appropriate safeguards are in place
• You have consented to the transfer
• The transfer is necessary for the performance of a contract or for your benefit
• The transfer is required by law

9. Your Rights

Under POPIA and other applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent previously provided
• Lodge a complaint with the Information Regulator
• Request a restriction on processing of your personal information
• Request portability of your personal information
• Not be subject to automated decision-making, including profiling

To exercise these rights, please contact our Information Officer using the contact details provided in Section 12.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our website.

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings
• Targeting/advertising cookies: Used to deliver relevant content and advertising

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or need to exercise your rights, please contact our Information Officer:

Information Officer
Anchor Energy LNG (Pty) Ltd
Email: privacy@anchorenergy.co.za
Telephone: 0878205910
Physical Address: 11 Innovation Worx Business park, 41 Richards Street, Midrand, 1685

13. Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/